Goal: Ensure company stays afloat, continues to profit, stays true to vision and mission.
Financial Aspect
Ensure Profit
Total expenditures in a month should not exceed 75% of the previous month’s revenue by tracking down where costs come from, recording them monthly, and alerting concerned employees when anomalies occur.
Marketing and Sales Quotas
80% of the company’s sales representatives should reach their yearly quotas by offering employee incentives for reaching their quotas.
PHP 3,000.00 is to be allotted per employee that reaches his or her quota.
Internal Process Aspect
Website Downtime
Ensure a maximum downtime of 1 hour per month by conducting regular website and server maintenance.
Around PHP 1,500.00 is to be allotted for monthly website and server maintenance.
Supplier Satisfaction
Ensure that each supplier gets a minimum of 60 event bookings per year by conducting monthly supplier status updates to see how close each are to the yearly target, and by implementing the Start Small Campaign, a campaign which prioritizes many small events over a few big events.
Customer Aspect
Customer Satisfaction
Ensure average customer rating is at least 9/10 every month by allowing Management to access e-mail exchanges between customers and organizers to ensure good customer service from organizers (i.e. fast response, professionalism, respect).
Customer Loyalty
Ensure 50% of first-time customers return to have a second event planned by the company by ensuring successful events, which can be achieved by offering employee incentives for events that get an 8.5/10 average rating or higher.
PHP 3,000.00 is to be allotted per event per employee that earns an 8.5/10 average.
Employee Learning and Growth Aspect
Dismissal Rate
Ensure that a maximum of 3% of the company’s employee contracts are terminated ahead of EOC by offering employees the chance to take certification courses in the field of Event Management.
PHP 5,000.00 is to be allotted per employee per year.
Application Rate
Increase the percentage of applications for employment by 30% every year by offering employees the chance to take certification courses in the field of Event Management.
PHP 5,000.00 is to be allotted per employee per year.
Organizer Ratings
Ensure a minimum of 80% of the organizers have an average customer rating of 8.5/10 by allowing Management to access e-mail exchanges between customers and organizers to ensure good customer service from organizers (i.e. fast response, professionalism, respect), and by offering employee incentives for events that get an 8.5/10 average rating or higher.
PHP 3,000.00 is to be allotted per event per employee that earns an 8.5/10 average.